We help healthcare providers measure
and improve patient satisfaction.
Improve results and revenue
In the new age of healthcare, results and payments are being influenced by patient perceptions of the services received. Government, insurers, and patients are generating data that impacts you and we are here to help you control it.
Easy to use, high value solution
Dramatically increase the amount of patient feedback without adding servers, software, or extra staff. Our automatic analysis of multiple languages alerts you to patient sentiment as well as specific issues that need to improve.
Use our trusted Big Data methodology
We make Big Data easy to use for your practice, clinic, or hospital. You do not need to hire a data scientist to develop a system to track and measure patient feedback for monthly reports for management – we’ve done it for you.
Metriq Labs helps you understand your patients
Metriq Labs helps you uncover what your patients think about your care after they leave your office through:
- Patient Satisfaction Score based on publicly available data and direct feedback systems or mechanisms.
- Operational Insights & Trends that clearly describe the top 3 actionable improvements mentioned by your patients
- Capture Patient Feedback in English, Spanish, and other languages to increase feedback volume and correlate results with services
One Simple Package With All The Solutions You Need
Patient Satisfaction Score
A reliable system and validated method to gather and analyze patient feedback from multiple sources and formats, using a proprietary algorithm that creates an objective score to compare to national and local averages.
See example
Monthly Insights Report
Robust monthly and on-demand reporting system with all the key elements needed to understand how to improve your patient satisfaction and quality of care, with easy to understand graphics that showcase your past performance and trends.
See example
Digital Comment Card
Use our effective and tested system to capture more useful patient feedback through a simple-to-use digital questionnaire. Answering a few quick questions provides actionable data due to our automated analysis of patient answers.
See example
One powerful package with multiple benefits
- Increase quality of care
- Reduce your risks
- Attract the right personnel
- Track performance history & trends
- Compare results to national and local averages
- On demand real-time alerts to negative feedback
- Share or access your results and data instantly
Patient Satisfaction Score
The Patient Satisfaction Score shows how patients rated a doctor, clinic, or hospital across all included review sites and direct patient feedback via our Digital Comment Card. It’s based on an analysis of the actual written text in English, Spanish, and a range of other languages.
Patient Satisfaction Trend
The Patient Satisfaction Score Trend shows how a doctor is doing with patients over the last six months. The blue bars represent the average score for the month, while the orange line represents the overall average score. Health care providers can better understand changes in through satisfaction trends.
Patient Sentiment Analysis
The Patient Sentiment Analysis provides a Positive/Negative/Neutral breakdown of monthly patient reviews. This quick snapshot gives a better understanding of whether patients have strong feelings about a provider, positively or negatively.
Monthly & On Demand Reports
The monthly and on demand patient satisfaction report and doctor review monitoring system have all the key elements needed to understand how to improve your patient satisfaction and quality of care, with easy to understand graphics that showcase your past performance and trends. It’s based on a reliable, validated, and trusted method to gather and analyze patient feedback in English, Spanish, and many other languages through multiple internal and external sources and formats.
Our Patient Insights Report Includes
- Patient Sentiment Analysis provides a Positive/Negative/Neutral breakdown of your monthly patient reviews.
- Patient Review Sources shows your total reviews per source for the month. It’s used to help determine where efforts can be made to improve the number and quality of reviews in order to attract more new patients.
- Patient Keywords shows the top ten words and times mentioned for the month. Keywords highlight both areas for improvement as well as for celebration.
- Patient Review Submission by Day shows the total number of reviews and score assigned based on the day of the week the review was submitted for this month. This can be used to see if there are problems on specific days as patients tend to review negatively on the day of the poor experience.
Digital Comment Card
The use of our tested and effective DCC solution captures more useful patient feedback through a simple-to-use digital questionnaire and increases the volume of feedback. Answering a few quick questions provides actionable data due to our automated analysis of patient answers.
