Accessible Trends Analysis
The power to listen to customers
across platforms without drowning
in the comment stream
Gain insight into your customers and competitors
by listening to who is talking, what they're saying, and why
EXPLORE THE INSTANT RESULTS
ABOUT FILELYTICS
Filelytics gives you the tools you need to spot sales trends and capture customers opinions through email, Facebook, twitter, and CRM notes or any other text file, in an easy to use format that can transform your best guesses into data-driven results. Fully customized searh functions will identify the data that you will need, and guide you to gems of knowledge that are hidden in the data you already have.
Developed by Seattle business owners to conquer information overload; Filelytics will turn your team into analytics experts without taking college statistics or hiring a specialist. The intuitive design streamlines customer satisfaction information into easy to read tables and graphics that can be shared with everyone on your team. From you CEO to your call center employees, anyone who understands a batting average can become a satisfaction statistics superstar!
Empowering every company to access their customer data, delivering the power of an enterprise solution in one easy to use tool, turning your data overload into sales results, this is what Filelytics stands for and we'll work with you to meet the needs of your business.
PRACTICAL APPLICATIONS
A SMALL NONPROFIT
is listening to public opinion and news outlet trending to monitor the impact of its mission and plan fundraising campaigns.
A LAW FIRM
is listening to specific repository in their Sharepoint to accurately process text analysis and spot patterns in real time as they prepare for large-scale litigation.
AN INTERNATIONAL MANUFACTURER
is mining CRM notes to analyze an influx of customer feedback, and improve their customer service experience.
AN ONLINE RETAILER
is listening to social media sites to identify trendsetters, analyze customer satisfaction and develop marketing plans for new products.
A TECH COMPANY
in the Seattle area is analyzing internal emails to evaluate the impacts of new policy, keep tabs on staff engagement and monitor employee flight risk.
A GROWING ORGANIZATION
is keeping up to date with employee email communications to spot the early stages of HR violations, discrimination, or harassment with new hires and existing staff.
A REGIONAL HOTEL
is comparing customer emails with online reviews to pinpoint areas of improvements and increase their customer experience ratings on travel websites.
FREQUENTLY ASKED QUESTIONS
HOW MUCH STORAGE WILL I NEED?
Our subscription levels offer varying amounts of storage. Each package has enough storage to make sure that you will never worry about it under normal circumstances. If you have greater storage requirements, please contact us and we’ll help you decide how much storage is right for your business.
WHAT DO I GET WHEN I SIGN UP?
Social media sentiment and word frequency mining. Easy to read reports and score cards. Option to add storage and full system integration to maximize your results. Unlimited user log ins (NO LICENSING FEES). 100% customizable search. On Demand tech support. The listening power to hear what you’ve been missing.
IS MY DATA PROTECTED?
We take your trust very seriously. We employ the latest in encryption technology to protect your data. Furthermore, designed specifically for the Cloud our security measures are always compatible with your system needs.
WHAT IS WORD FREQUENCY?
Word frequency counts the number of times a chosen word is found in the text we are monitoring. Associated words are also counted telling you how often your business is associate with words like luxury or value, or warning you about trending association with words like disappointed.
WHAT IF I NEED MORE HELP?
We offer on demand tech support to help you gain the most value from your data without hiring an analyst. Our specialists will work with you to make every member of your team analytic experts without taking a single math class. For more help contact us.
IS FILELYTICS JUST ANOTHER SOCIAL-MEDIA ANALYSIS TOOL?
No. While other companies analyze and create statistics around your fans, and followers, Filelytics helps you find important trends hidden in the words on posts, comments, reviews, tweets, emails and CRM notes. Filelytics core technology is text analysis, which allows for easy review and management of your unstructured data both on the web and in your internal files.
WHAT CAN I DO WITH SOCIAL MEDIA SENTIMENT?
Listen to what people are saying about your company and your competitors. Adjust your marketing campaign, or highlight overlooked features. Improve sales results with key demographics for outreach. For more examples of how companies are capitalizing on the listening tool, click here.
WHAT IS SENTIMENT?
Sentiment is the emotion or feeling behind a comment, email, or tweet. Our solution can monitor several different sites to examine how your customers are feeling about your company, employees, and products. The information we discover is processed into easy to read score cards and reports that tell you how you’re doing.
IS FILELYTICS COMPATIBLE WITH OTHER LANGUAGES?
Many of our clients operate internationally; Filelytics is fully operational in English, Spanish, German, and we are working on Mandarin and Japanese. If you work directly in another language our development team will work with you to make the solution compatible.